FREQUENTLY ASKED QUESTIONS

A: Call our monitoring center at 952-881-5625 as soon as possible so we don't send the police or fire department.

You always have ability to test your own system. To test your system, contact our Central Station at 952-800-3638 and tell the operator you want to test your system. To put your system on test, you will need to have your verbal password handy. After you put your system on test, arm your system in Away Mode. Stay mode only arms the perimeter. Once the countdown is complete and your system is armed, go through your house and test each sensor.  Pro tip: wearing ear plugs might be a good idea! Once your walk through is complete call back the Central Station to ensure all your signals came through and to put your system back on-line.

If you’re not a DIY’er, for a flat fee of $89.50 we’re happy to send out one of our expert Alarm Technicians to conduct a system check for you, which includes up to one hour of labor.  Additional charges will apply for any replacement parts needed or larger systems requiring additional time.

A: Please call our Monitoring Center at 952-881-5625 and we can assist you in changing your false alarm code.

A: Please contact our monitoring center at 952-881-5625 and let us know!

A: Please contact our monitoring center at 952-881-5625. We'll be able to look up your system type and let you know if your system requires a landline or not.

A: You can locate your panel manual at https://www.floydtotalsecurity.com/panel-manuals/ 

A: Yes you can. most of the time you can add them yourself from the keypad, but if you need assistance call our monitoring center at 952-881-5625.

A: It all depends on the panel type, please refer to your panel manual or call our monitoring center at 952-881-5625 for assistance.

A: Depending on your system, your panel battery can be located in a few different places.

• Alula: The panel batt is located inside the Connect+ HUB
• Lynx Touch or Lyric: The battery will be inside the Keypad
• DSC or Ademco Vista: The panel battery is normally located in a backroom, utility closest or basement inside a tan or silver square metal box. It will be a 12Volt battery.

A: First you call our monitoring center and put your system on "test" so there is no chance of a false alarm You will have to remove the system from two power sources - the AC outlet the panel is plugged into and the panels backup battery. Simply unplug panel from the outlet and remove the leads or wires going to the back-up battery, if you do not feel comfortable powering down your system on your own feel free to give our monitoring station a call at 952-881-5625 and we'll be glad to help.

A: Yes it does, please call our data management department at 952-703-2580 to have a duress code programmed in your system.

A: Yes, all of our systems come with a 1-year warranty; covering parts and labor.

A: Yes you can, please fill out the appointment form at https://www.floydtotalsecurity.com/schedule-appointment/

A: You can not pay your bill online at the moment. We're working on making this feature possible, please call 952-887-1142 to pay your bill over the phone.

A: Please call 952-887-1163 or email the Cancel Service Request Form to nswenson@floydtotalsecurity.com to cancel your alarm monitoring. *Please note that we need at least a 30-day notice when canceling your service.